Our Prevention Policy for COVID-19

As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues to be the health and safety of our co-workers, customers and communities.

Here at IMOOST, taking care of both the community and our employees is important to us. All IMOOST employees are provided with health insurance and every employee is being paid their full salary during this time.

We wanted to share with you the precautions we’re taking in our IMOOST HQ and shipping warehouse.  

  • Staff is currently working remotely to follow social distancing guidelines and keep IMOOST.COM running as normal.
  • Orders are still being shipped daily with processing time 2-5 days. So far there are still slight delays in shipping have been noted and we will closely monitor this.
  • For any parents on our team, we’re trying to provide maximum flexibility so they can focus on their families’ health and wellness while everyone is trying to balance the new demands of work-life balance. 
  • All employee has been trained on proper hand-washing protocol, work areas are cleaned prior to shipping each package and all employees wear vinyl gloves when packaging orders.

Shipping Notice: Please allow 2-4 weeks for delivery due to high volume of orders. If your tracking number isn't working, please wait a few more days and try again. In most cases, your order is on the way, but the system information is delayed due to the global crisis we have.

Our Customer Experience team is committed to answering questions and assisting you with any concerns. The team is available by email and social media channels. Feel free to contact our team if there’s any concern you have, we are here to help. 

IMOOST.COM is open 24 hours a day and we thank you for your continued loyalty. Stay safe.